Keynote presentations with workshop interaction.
About Darren Ross
Starting his career in hospitality with Hyatt Hotels in 1995, Darren was drawn to the idea of making a career out of making people from all walks of life…happy. In 1997, Darren won an award from the California Tourism Board for “Hospitality Employee of the Year”.
He would leave Hyatt Hotels in 1998 to be on the opening management team for the Beach House Hotel in Hermosa Beach, CA. Here he created the standards of service for this brand new hotel.
After leaving the Beach House, Darren started his company called Customer Service Associates, which was a “Secret Shopping” company focusing mostly on restaurants and hotels. Darren or his associates would be hired to go under cover to a variety of businesses to evaluate the customer service, and then provide detailed reporting on how they did. One of these clients was the famous and private club in Hollywood, CA…The Magic Castle.
In 2013, Darren created his hotel management company, Service Freak Hospitality, LLC. His company now leases and operates the Magic Castle Hotel.
Darren and his team have brought an ordinary looking and limited service hotel, to being a multi-award- winning business based on high levels of customer service, and unique amenities. The hotel has been featured in multiple articles on customer service, podcasts, and books including the New York Times best seller, The Power of Moments by Chips & Dan Heath.
Darren has spoken to many companies including; Nike, General Motors Mexico, and Harcourts Realty in Australia.
About
Darren Ross
Starting his career in hospitality with Hyatt Hotels in 1995, Darren was drawn to the idea of making a career out of making people from all walks of life…happy. In 1997, Darren won an award from the California Tourism Board for “Hospitality Employee of the Year”.
He would leave Hyatt Hotels in 1998 to be on the opening management team for the Beach House Hotel in Hermosa Beach, CA. Here he created the standards of service for this brand new hotel.
After leaving the Beach House, Darren started his company called Customer Service Associates, which was a “Secret Shopping” company focusing mostly on restaurants and hotels. Darren or his associates would be hired to go under cover to a variety of businesses to evaluate the customer service, and then provide detailed reporting on how they did. One of these clients was the famous and private club in Hollywood, CA…The Magic Castle.
In 2013, Darren created his hotel management company, Service Freak Hospitality, LLC. His company now leases and operates the Magic Castle Hotel.
Darren and his team have brought an ordinary looking and limited service hotel, to being a multi-award- winning business based on high levels of customer service, and unique amenities. The hotel has been featured in multiple articles on customer service, podcasts, and books including the New York Times best seller, The Power of Moments by Chips & Dan Heath.
Darren has spoken to many companies including; Nike, General Motors Mexico, and Harcourts Realty in Australia.
Darren in action
Popsicle Moments: Finding A New Flavor of Customer Service | TEDxSantaBarbara
Darren shares how listening carefully and responding creatively to customers catapulted his magic castle hotel to a L.A. destination.
Testimonial for Darren Ross
Dr. Scott Terrell, formerly of Disney discusses Darren’s customer service presentation.
WHAT PEOPLE ARE SAYING
